In this article, you will learn how to add stickers to your bot’s intents and even send them in conversations with live chat agents.

Estimated reading time: 06 minutes

Stickers add dynamism and allow you to show empathy in the conversational environment, generating a more fluid interaction with the user. Below, you will be able to obtain the necessary information to use the stickers in both your conversations and your bot’s intents.

Where can you find the stickers and how can you add them?

In Conversations>Quick Responses and Stickers (https://go.botmaker.com/#/shortcut), you will access the Quick Responses and Stickers screen, and email signature. The screen is presented with three tabs:

:

• Quick responses: This allows you to add default messages for faster answers.
• Stickers: This allows you to add images to be used in WhatsApp conversations or selected as responses to intents. With the side buttons on each row, you will be able to edit or remove the stickers as required.
• Email signature: This allows you to add your signature to the emails sent to your customers.

Is it possible to create new stickers?

Of course, it is. You can create a new sticker by clicking on “Add”. Then, add a name and click on Upload file. Select in which queue the selected sticker will be active.

As with the quick responses, the stickers must have a name that identifies them.

The content of the sticker must be uploaded by selecting a file. You must respect two criteria to use an image as a WhatsApp sticker. Otherwise, it cannot be uploaded. The criteria are:

• The image format must be webp.
• The image dimensions must be 512px x 512px exactly.

In addition, the sticker can be marked as global to share with all agents in your business. In case you do not mark this field, only the user who creates the sticker will be able to see and access it.

How to use stickers in your conversations?

Once you have created stickers on the Quick Responses and Stickers screen, they can be used on the Chats screen in WhatsApp conversations. To do this, select the conversation you are interested in and click on the sticker icon. A screen will be displayed showing all the available stickers that you can send in that conversation.

You can also add stickers from the tab “Add”(+)

By clicking on the "Add" button, a menu for uploading an image will open, just like the one shown in the Quick Responses and Stickers section, as you can see in the following screen:

Once uploaded, the sticker will appear in the personal or global tab of the chat, depending on the upload type chosen. This new sticker will also be listed in the Quick Replies and Stickers section.

How to use stickers in your bot´s intents?

You will be able to use the stickers as your bot's intent responses by adding them as a new Media type. To do this, go to the intent in which you wish to add the sticker (Menu>chatbots>intents), and click on +Media.

Once you select the Sticker option, the response is set up:

By clicking the button on the right, pre-loaded stickers can be selected in the Shortcuts and Stickers section, just like those shown in Chats.

By clicking on the left button, you can upload an image for the bot to respond as a sticker. Remember that the image format must be the same as the one mentioned above (webp format and dimensions of 512px x 512px). When you finish uploading the image file, click Save.

Is it possible to use stickers in the Botmaker mobile app?

Yes, they are used in the same way as on the web for conversations with agents and also in the bot's intents. Global stickers (which can be shared with all agents in your business) and personal stickers (which are only available to the agent who created them) will also be available.

How to send stickers from the API?

To send stickers in WhatsApp through the Botmaker API, please refer to the following example:

How to add the email signature?

In Conversations>Quick Responses and Stickers, click on Email signature, type your signature in the text field, and finally click on Save. Your signature will be saved and added to the end of your emails.

You are all set! You've now added your stickers to boost your conversations with your users.

Remember to visit our  Help Center for further information.

Written by: Botmaker Team

Last updated: 1/24/2024