Estimated reading time: 5 minutes Updated: 8/26/2026 Created by: Botmaker Team

How to create a carousel response?

On this page, you will learn how to create responses to bot intents using the "carousel."



By pressing the + Carousel button, you can add images, with the option to include a name, description, and buttons.


This function will appear as a horizontal scroll and can include up to 10 options. The following video demonstrates how to create a carousel response:



The Carousel format will appear like this on the platform:



It's important to note that this feature is only available on Facebook Messenger and Webchat.


Specifications


Facebook Messenger and WebChat:

  • Image: JPG format with an aspect ratio of 1.91:1. Recommended size: 1200x628px.
  • Title: UTF-8 text with a limit of 80 characters.
  • Subtitle: UTF-8 text with a limit of 80 characters.
  • Buttons: UTF-8 text with a limit of 20 characters.


Telegram:

  • Not supported.


Twitter:

  • Not supported.


Mercado Libre:

  • Not supported.


Google Actions:

  • Image: JPG format, size 128x232dp.
  • Title: UTF-8 text must be voice-selectable.
  • Subtitle: UTF-8 text, maximum of 4 lines.
  • Buttons: UTF-8 text limited to 20 characters.


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