Actions allow the addition of predefined behaviors to the bot. The most commonly used actions by our clients include: ask, go to intent, send email, mute chatbot (turn off chatbot), search on a website, send location to WhatsApp user, render template.

• Ask: Allows you to ask questions to the user and save their response as a value in a variable. These variables are stored in the customer's profile with registered data such as Name, Age, CPF, Date of Birth, among others.
• Go to intent: Redirects the flow to another intent to continue the conversation with the customer.
• Send email: Enables sending an email to a user.
• Mute chatbot: Temporarily stops the bot from responding to the user for 30 minutes or until an agent unmutes that specific user.
• Search on a website: Allows searching for products within an indexed website (i.e., a website with a product catalog).
• Send location to WhatsApp user: Requests location from the user. When received, the bot saves it in the "address" variable as latitude and longitude.
• Render template: Generates images and PDFs from an HTML template filled with conversation variables.

To access the glossary of commonly used actions in the Botmaker platform and further details on this topic, please refer to our related article: "How to Execute Actions?"

Where to use actions?

Actions are configured on the response screen, the final step in developing an intent. See the example below:

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Written By: Botmaker Team

Update: 07/08/2024