In this article, we will detail how to edit or delete the interaction blocks in Bot Designer that you have previously created on the platform. For intents or topics in intent chatbots, see this article in the Intent Chatbot section (previous version).

Estimated reading time: 03 minutes

Editing and deleting interaction blocks in Bot Designer gives you full control over your bot configuration. With just a few clicks, you can make quick changes and adjust as needed. Likewise, in an intent chatbot, you can edit the intents and topics in case they are no longer necessary, the content needs to be updated, or there are new flow possibilities for customers.

Edit or delete interaction blocks

You can make changes and adjustments to your bot's settings, adapting it to the changing needs of your project.

When you click on an interaction block, a series of options displayed allows you to perform specific actions. These actions include adding a note, copying the block, moving it to another part of the flow, or deleting it entirely, as shown below:

Likewise, by clicking on the block, you can easily edit its content and save the changes.

Editing interaction blocks is especially useful for fixing errors or improving the experience of a conversation. Quick adjustments can be made to the bot's response text or response options to better suit recipients' needs and preferences.

Deleting or editing interaction blocks in Bot Designer gives you full control over your bot configuration. These features allow you to make changes and adjustments as needed, speeding up the process of updating and improving your chatbot.

Remember to visit our Help Center for further information.

Written by: Botmaker Team

Updated: 1/02/2024