Multibot: multiple bots to organize and prioritize your conversations
Multibot is a tool that allows you to have multiple bots connected to the same account in a centralized manner. With this functionality, you can have bots specialized in specific topics or flows and manage them easily, directing clients to the appropriate bot for each conversation.
Optimize your communication with specialized bots by topic
In the platform, go to Menu > Chatbots. There you can manage an existing flow or create a new chatbot by selecting the option +New chatbot.
When selecting +New chatbot, you can assign a name to your bot, add a description, and specify its areas of expertise. You can also select the language of your chatbot: Spanish, English, Portuguese, or French. This is important to correctly configure the artificial intelligence engine.
What can you do with Multibot?
- Multibot allows you to think about integrated projects to configure conversational flows with specialized bots according to the following criteria:
- Areas: for simpler content management.
- Region and language: to provide specific responses to each user according to their preferred language and location.
- Business/Product: allows you to segment your target audience by business unit or product to provide differentiated responses.
- Channel: to differentiate the type of service and responses according to the channel (WhatsApp, webchat, email, social media, Slack, Workplace).
- Audiences/complementary roles: to provide differentiated responses according to who is asking: clients, prospects, employees. That is, for the same question, each bot can respond differently or have an independent conversation flow to respond with specific knowledge. For example, in the case of employees, you can have a flow related to work policies, human resources topics, etc.
Thus, all your bots are centralized in the chatbots section. From there, in addition to creating new bots, you can view and configure the blocks that make up each one, manage flows, and manage conversation assignments.
Additionally, each bot can be managed by a separate technical team. For example, your company's sales department can be responsible for managing the sales bot, and the customer experience department can manage the customer service bot. Multibot is a conversational tool that will help you optimize your results comprehensively. You can improve your customer service strategy, streamline inquiries, automate sales processes, and track conversations by areas or user interest topics, among others.
Remember to visit our Help Center for further information.