How to automate your replies to comments on Facebook and Instagram in Bot Designer?
This document describes the steps to automate responses to comments on Facebook and Instagram.
In this article, you will find information about integrating replies to comments on Facebook and Instagram into the Botmaker platform. To learn how to automate responses to comments in an intent chatbot, you can read this article.
Estimated reading: 05 minutes
Botmaker allows you to answer all queries on your Instagram and Facebook wall with a chatbot or with multiple customer service agents simultaneously, in a simple and centralized way.
You will see the comments in the chats tab within the platform and your team will be able to interact directly from there. If you want to automate comments, we suggest creating a specific bot for this integration, given that its responses have to comply with the specific limitations of social networks.
Limitations
The limitations are as follows: the bot cannot have a menu and the text of its responses must not exceed 220 characters. In addition, it is recommended to always remember that this bot will be for public comments, so its responses may often differ from those provided for private conversation.
Remember that you can create a specific bot to respond to queries and comments at no cost.
Below you will learn how to connect each channel.
To connect your Facebook Page comments, follow the step by step below.
Note: To perform the integration, you must create a page and have an administrator role.
- Step 1: go to the Channels section (https://go.botmaker.com/#/integrations/channels) and select Facebook Messenger. Then click Connect.
- Step 2: click the button + Grant permissions to bot.
A pop-up window will open where you will have to log in to Facebook. After entering the password, click Continue to approve the Botmaker access.
By clicking Continue as.., your Facebook page will be connected to Botmaker and you will be able to view its connection data.
Note that, if you click +/-, you can manage permissions for Messenger and your Facebook Page.
Finally, click Save to complete the channel connection. In the Botmaker platform Channels section (https://go.botmaker.com/#/integrations/channels), you will see the Facebook channel and Facebook Messenger connected. Also, by clicking Configure, you can manage the connection to your fan page or add new pages.
Connect your Instagram wall to respond to messages and comments with your chatbot. See how to do it in the following step-by-step.
Note: To connect your account, it must be a company or creator type. Additionally, it must be associated with a Facebook Fan Page.
Follow the step-by-step below to connect the channel:
Step 1:
Go to the Channels section of the platform (https://go.botmaker.com/#/integrations/channels). Choose Instagram and click Connect to start the connection by following the tutorial.
Click+ Connect account.
Step 2:
Sign in with your Facebook credentials (associated with your fan page)
Connect with Instagram by following steps 1-3 shown on the screen below. Then click Start.
Use: you can log in to Instagram with your Facebook credentials.
Once you have started your session on Instagram, select a Facebook page to connect with your Instagram account.
Check the connection and allow access to messages.
Select the Instagram accounts you will use with Botmaker.
Select the business/es that you want to link with Botmaker.
Grant permissions for the integration to work correctly.
Finally, accept the Botmaker's connection with Facebook by clicking Accept.
Finally, in the Channels section of the Botmaker platform, you will be able to view the details of the connection with the permissions you have granted. Click Save to complete the channel connection.
In the Botmaker platform Channels section (https://go.botmaker.com/#/integrations/channels), you will see the connected Instagram channel. Also, by clicking Configure, you can manage the connection to your Instagram channel or add new accounts.
Create flows for Facebook and Instagram through variables and conditions
The Botmaker platform allows you to create different flows for Facebook and Instagram through variables and conditions. We will show the configuration options for Bot Designer and to Intent chatbots.
BOT DESIGNER
To respond to Facebook messages, in the part of the conversational flow you want, add a condition by clicking + Add condition:
Select the variable isFBPageUSer from Channels>Facebook and assign the value “true”
To respond to Instagram messages, add the condition Platform Channel is “Instagram” or “Instagram chat”.
With automation to respond to comments and messages on Facebook and Instagram, respond quickly and well with a chatbot or through customer service agents and optimize your business's response times.
Remember to visit our Help Center for further information.
Written by: Botmaker Team
Updated: 12/28/2023