How to automate responses to Facebook and Instagram comments in an intent chatbot?
This article explains how to automate responses to Facebook and Instagram comments in an intent chatbot.
To automate responses to Facebook and Instagram comments in intent chatbots, you need to set up intents so that the bot automatically responds on Facebook and Instagram.
Estimated reading: 05 minutes
In the intent you want, add a text response and a condition with the variable isFBPageUser with the value “true”.
In the intent you want, add a text response with the condition Platform Channel is “Instagram” or “Instagram chat”
Facebook Token
The Facebook Token (used for Facebook and Instagram) has a 60-day validity from its generation to the moment of integration with the Botmaker platform. Once this period has passed, it must be renewed by clicking on the button Configure within the channel integration box and then in Renew authorizations. To proceed with the renewal of the Token, you must log in with your Facebook credentials.
With automation to respond to comments and messages on Facebook and Instagram, respond quickly and well with a chatbot or through customer service agents and optimize your business's response times.
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Written by: Botmaker Team
Updated: 12/28/2023