In this article, you will learn about the integration process with the Telegram channel to automate conversations with a bot and connect multiple customer service agents.

Estimated reading time: 08 minutes

Telegram is a cloud-based, cross-platform instant messaging service accessible globally. It offers end-to-end encrypted chats and optional video calls, VoIP, and file sharing. It is currently available for iOS and Android mobile devices as well as desktop devices on Windows and Mac environments.

How is the integration done?

The integration of Telegram with Botmaker is native, and you can easily do this through the tutorial, which can be accessed at https://go.botmaker.com/#/integrations/channels/telegram or from Settings > Channels, selecting Telegram as an option.

Integrate your Telegram account to perform the following actions:

• Automate conversations with a chatbot
• Send updates to your customers
• Make sales through the application
• Connect multiple agents to provide customer support

Note: Remember that to perform the integration, it is necessary to have a Telegram account associated with a phone number.

The following screen appears. Click Connect to start channel connection.

Step 1: Talk to BotFather

Use: Remember that once your Telegram account is created, you can connect to BotFather here https://t.me/botfather. You can talk to them via the mobile app or desktop app (https://desktop.telegram.org/) to start the connection.

Na lista de comandos mostrada abaixo, selecione /newbot.

Step 2: Create your bot

BotFather will guide you to create your bot. You must do the following:

• Choose a name with which the bot will be displayed in the contact list
• Choose a username that your customers will find you with. This name must end in 'bot', for example, TetrisBot or tetris_bot.

Step 3: Integrate with Botmaker

Finally, integrate your Telegram bot with Botmaker by copying the token in the last step of the tutorial and clicking Connect, as shown below:

You have successfully completed the Telegram integration on the Botmaker platform.

At https://go.botmaker.com/#/integrations/channels, you will be able to see the details of the connected account:

Now you can use your Telegram bot to optimize conversations and sales processes.

Remember to visit our Help Center for more information.

Written by: Botmaker Team

Updated: 02/07/2024