In this article, you will learn how to integrate Google spreadsheets (Google Sheets) to organize communication with your users. Integration steps for both Bot Designer and intent chatbots are included (see ANNEX). Estimated reading: 06 minutes
What are the advantages of integration with Google Sheets?
Connecting your Google Sheets account with the Botmaker platform is useful to have your databases accessible from your bot. This way, you will be able to have the information you need to communicate always updated. Note that the initial steps for the connection of this tool are the same for both Bot Designer and intent chatbots. See the step-by-step integration:
Step 1: Go to Menu>Settings>Integrations (https://go.botmaker.com/#/integrations/connections) and select Google Sheets. Click on Connect.
When you click on it, this screen appears with an email to copy.
You can copy it in the conventional way or click on the “Copy” button.
This email must be pasted into the Google Sheet that you want to give access to.
In each Google Sheet file there is a “Share” button.
You must click and paste the email address.
We recommend granting “Editor” access for cases where information needs to be added to a spreadsheet.
Please note that you will need to grant that email address access to each Google Sheet file you want to use.
The mailbox is always located in the “Channels and Integrations” > “Other Platforms” > “Google Sheets” menu.
Google Sheets has two actions within the platform, each with a specific function: