En este artículo conocerás los distintos roles predeterminados que tiene la plataforma y lo que habilita.
Los roles dentro de la plataforma se organizan de forma jerárquica.
Esto significa que cada rol hereda automáticamente todos los permisos del rol inferior, y además suma permisos propios.
Los roles predeterminados de la plataforma son: OPERADOR - SUPERVISOR - CONFIGURATOR - ADMIN
Funcionalidad / Pantalla | Operador | Supervisor | Configurator | Admin |
Chats | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
Contacts | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
Shortcuts | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
Mobile App | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
Tickets | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
Queues | – | ✔︎ | ✔︎ | ✔︎ |
Responses | – | ✔︎ | ✔︎ | ✔︎ |
Dashboards | – | ✔︎ | ✔︎ | ✔︎ |
Metrics | – | ✔︎ | ✔︎ | ✔︎ |
Segments | – | ✔︎ | ✔︎ | ✔︎ |
Import Contacts | – | ✔︎ | ✔︎ | ✔︎ |
Users | – | ✔︎ | ✔︎ | ✔︎ |
Roles | – | ✔︎ | ✔︎ | ✔︎ |
Support Teams | – | ✔︎ | ✔︎ | ✔︎ |
Flow Manager | – | – | ✔︎ | ✔︎ |
Variables | – | – | ✔︎ | ✔︎ |
Entities | – | – | ✔︎ | ✔︎ |
Actions | – | – | ✔︎ | ✔︎ |
Templates | – | – | ✔︎ | ✔︎ |
Rules | – | – | ✔︎ | ✔︎ |
Webhooks | – | – | ✔︎ | ✔︎ |
Internal Settings | – | – | ✔︎ | ✔︎ |
Multibot | – | – | ✔︎ | ✔︎ |
Inbox | – | – | ✔︎ | ✔︎ |
Audiences | – | – | ✔︎ | ✔︎ |
Contact Groups | – | – | ✔︎ | ✔︎ |
Campaigns | – | – | ✔︎ | ✔︎ |
Notifications | – | – | ✔︎ | ✔︎ |
Channels | – | – | ✔︎ | ✔︎ |
WhatsApp Flows | – | – | ✔︎ | ✔︎ |
Account | – | – | – | ✔︎ |
Audit | – | – | – | ✔︎ |
Los roles se organizan de forma jerárquica.
Cada rol hereda automáticamente todos los permisos de los roles inferiores y suma permisos adicionales.
Recuerda visitar nuestro Centro de Ayuda para mayor información