What is the difference between AI Agent in Mailbots and Email Response - Generative Response?
In this article, you will learn the differences between an AI Agent in Mailbots block and a response block with Generative Response.
“AI Agent” Block in Mailbots
It is located within the flow, once Bot Designer with AI Agents is activated. To learn how to do it, we recommend reading the article “What is Bot Designer with AI Agents?”.
“Bot Response – Generative Response” Block
It is located within the flow, in the “Email response” option.
The flow is: “Bot Response” > “Generative Response”
What are the differences?
Generative Email Answers | Agentes de IA em Mailbots |
Responds to a single prompt (e.g. “Please send your business hours”). | Responds to an objective (for example: “Resolves the customer’s query”) |
Single interaction. Send a single email. | Maintains multiple interactions in the chat. Answers many messages. |
It is a block in the middle of the conversational flow. | You can start the conversation and end it in the same block |
Achieve small goals. | Accomplish big goals. |
The two ways of designing a conversational flow present complementary approaches depending on the scope of the objective. "Generative Email Response" focuses on resolving specific questions with simple and direct interactions, ideal for specific tasks or limited information. On the other hand, the "AI Agent" seeks to address more complex goals through continuous interactions, providing a more dynamic and contextual experience. The choice between one or the other depends on the user’s needs and the flow’s purpose, with both being combinable to optimize the conversational experience.