By creating an Agent mailbox, you enable the possibility of managing the “Out of Office” flow when the agent is not available.

Clicking on “Agent out of office?” opens a screen that enables this setting.

Step 1: Select the date range you will be away.

This can be selected by either the agent or the account administrator.

Step 2: Copy the people who will be responsible in your absence.

Step 3: Configure the subject and content of the auto-reply email.

Emails received during the activated “out of office” period will be archived directly on the absent agent’s screen.