This document describes the features of the Help Center and ticketing system of the Botmaker platform.
The Botmaker Help Center (https://help.botmaker.com) is a section within the Botmaker platform designed to facilitate communication and query resolution between users and the technical support team. One of its main features, in addition to access to the platform feature documentation, is the inclusion of a ticket system, which allows for the efficient management of all user queries and requests.
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The Botmaker Help Center ticketing system offers a series of features that contribute to effective query management.
You can create a ticket to report an issue or make a specific inquiry. When creating a ticket, the system gathers relevant details, assigning a unique reference number for future tracking. This ensures that no query is left unanswered, enabling proper follow-up actions.
Each created ticket is assigned a status, such as "open," "pending," or "closed." This allows for a clear view of the status of each query. Additionally, you can monitor and track the progress of the ticket throughout the resolution process.
Both you and the technical support team can send comments and updates on the tickets. This process facilitates communication and provides up-to-date information on the progress or any other actions taken to resolve your query. You can also add additional information or respond to the comments from the support team.
The ticket system is also integrated with the platform's documentation, which includes technical articles and frequently asked questions about common inquiries. You can access it at http://help.botmaker.com. As always, the Help Center allows you to search and access relevant information before opening a ticket, which can help resolve your query more quickly and efficiently.
Access comprehensive support through the documentation repository and ticket system of the Help Center to make the most of all the features of the Botmaker platform.
Remember that you can contact us through the Help section of the platform in the top right corner of the screen or send an email to support@botmaker.com should you have any questions or need further information.
Written by: Botmaker Team
Last updated:15/03/2024