To make the technical support process easier, we've implemented a ticketing system on our platform. Below, we'll guide you through the steps needed to correctly generate a ticket:

Step-by-Step Guide to Generate a Ticket:

1. Access the Help Center:
2. • Go to the Help Center to access our technical support platform.
2. Log In:
3. • Log in with your user credentials (remember you must have a supervisor or admin role to create new tickets).
3. Ticket Generation:
4. • In the support section, select the "Create New Ticket" option.
4. Fill In the Required Details:
5. • Make sure to fill out all required fields, including:
   • • Problem Description: [Describe in detail the problem you're experiencing, including any relevant information that could help resolve it.]
     • Steps to Reproduce the Problem: [Indicate the precise steps that lead to the problem occurring.]
     • Expected Result: [Explain what you expected to happen after following the steps correctly.]
     • Actual Result: [Describe what actually happened, detailing how it differs from the expected result.]
     • Additional Details: [Attach screenshots, relevant files, conversation links, videos, or other information that can help understand and resolve the issue.]
5. Submit the Ticket:
6. • Once completed, review the information to make sure everything is correct, and proceed to submit the ticket.

ADDITIONAL DOCUMENTATION:

For a more detailed guide on how to use our technical support platform and the benefits of generating tickets, you can check the attached document: [link to document].

If you have any additional questions or need assistance, don't hesitate to contact us through our support channel. We're here to help.

Remember to visit our Help Center for further information.

Botmaker Team