Botmaker Co-Pilot is an artificial intelligence solution that combines OpenAI’s ChatGPT technology with Botmaker’s proprietary artificial intelligence models. This feature helps agents respond to user conversations efficiently and accurately.

Estimated reading time: 05 minutes

What is Botmaker Co-pilot?

Botmaker Co-pilot is a feature that uses artificial intelligence to suggest answers to agents. The engine uses proprietary and Open AI´s artificial intelligence models. This way, customer service agents can interact more efficiently, providing accurate and personalized answers in less time. The technology is also designed to provide thoughtful and contextual responses and improves continuously based on interactions with users.

What are the benefits of Co-pilot?

Through the Co-pilot feature, agents and Botmaker’s AI assistant team up to work together, increasing up to 9 times the efficiency of customer service and sales agents.

Some of the advantages are:

• Speed and efficiency: Enables fast and accurate responses to customer questions with artificial intelligence through natural language triggers.
• Time optimization: Saves agent time and frees resources for other tasks.
• Improved customer service: Provides personalized and immediate responses improving user experience and increasing user satisfaction at all times.

How to use Co-pilot:

To take advantage of this feature, go to Menu > Conversations > Chats, and click on Suggest answers, as shown in the following video:

You will be able to view the configuration button to access and enable or disable the feature and a toolbar to attach files and send stickers, gifs, emojis, and audio files.

The suggested response button allows you to efficiently predict the responses that agents provide to customers using our platform at the time of the conversation.

Empathetic responses are generated with lots of contextual information, which the agent will have the possibility to edit. In turn, the joint work of OpenAI and Botmaker’s artificial intelligence allows the continuous improvement of these responses, which can be applied in future conversations with similar contexts.

Here we show the evolution of the beginning of a project, where the agents are answering the user’s questions and as the conversations become repetitive, the answers start to be generated through the chatbot.

Co-pilot combines improvements of the artificial intelligence engine using OpenAI´s tools and incorporates them into the resources already available in Botmaker. This way, you will be able to optimize the interaction with your customers/users and enrich your conversations with assertive, fast, and satisfactory answers.

Remember to visit our Help Center for more information.

Written by: Botmaker Team

Updated: 1/29/2024