Multibot is a tool that allows you to have multiple bots connected to the same account in a centralized manner. With this functionality, you can have bots specialized in specific topics or flows and manage them easily, directing customers to the appropriate bot for each conversation.

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Optimize your communication with specialized bots by topic

On the platform, go to Menu > Chatbots. There, you can manage an existing flow or create a new chatbot by selecting the + New Chatbot option.

When you select + New Chatbot, you can give your bot a name, add a description, and specify its areas of expertise. You can also select the language for your chatbot: Spanish, English, Portuguese, or French. This is important for configuring the artificial intelligence engine correctly.

For more information on the Master Bot functionality (flow manager), check out our related article: What is Master Bot?

What can you do with Multibot?

Multibot allows you to design integrated projects to configure conversational flows with specialized bots based on the following criteria:

• Areas: For simpler content management.
• Region and language: To provide specific responses to each user based on their preferred language and location.
• Business/Product: Enables segmentation of your target audience by business unit or product to provide differentiated responses.
• Channel: To differentiate the type of support and responses based on the channel (WhatsApp, webchat, email, social media, Slack, Workplace).
• Audiences/complementary roles: To provide differentiated responses based on who is asking: customers, prospects, employees. For instance, each bot can respond differently to the same question or have an independent conversation flow tailored to specific knowledge areas. For example, for employees, there could be a flow related to work policies, human resources topics, etc.

Here are some images to illustrate:

This way, all your bots are centralized in the chatbots section. From there, in addition to creating new bots, you can view and configure the blocks that make up each bot, manage flows, and handle conversation assignments.

Interaction blocks of the OSO Global Support chatbot

Flow manager (master bot)

Additionally, each bot can be managed by a separate technical team. For example, your company's sales department can manage the sales bot, while the customer experience team can handle the customer service bot.

Multibot is a conversational tool that will help you optimize your results comprehensively. You can enhance your customer service strategy, streamline inquiries, automate sales processes, and track conversations by areas or user interests, among other benefits.

Remember to visit our Help Center for more information.

Escrito por: Equipo Botmaker

Actualizado: 02/02/2024