In this article, you will learn how to define the hierarchy of permissions for agents, which you can group into teams according to your specific needs.

Estimated reading time: 03 minutes

What is the hierarchy of permissions?

By accessing Menu > Agents and clicking on "edit", you can edit the roles of agents and group them into teams based on your business's organizational chart.

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For example, an agent can be assigned a role of "Super Administrator", overseeing several agents under their supervision.

This team connection is logged and reflected in the Botmaker platform dashboard (Menu > Dashboards), where you can obtain metrics on users and sessions, agents, and productivity.

The hierarchy of permissions will help you better analyze the performance of agents and teams, and implement optimization measures if necessary.

Remember to visit our Help Center for more information.

Written By: Botmaker Team

Updated: 07/07/2024