The update allows you to:

Create custom flows.

Organize flows into folders.

Reuse flows in different parts of the bot.

Connect flows to each other more clearly and neatly.

Improve visibility and workspace while designing.

Learn about the interface changes
Flow navigation is now located in a fixed left sidebar.

This allows you to:

See the bot diagram more clearly.

Have more space to edit blocks.

Navigate between flows more quickly.

Review the native flows
Native flows still exist and their functionality remains unchanged.
Only their location was reorganized in the new sidebar.

The available native flows are:

• Conversation
• Agent
• User
• Video call
• Others

No native flows were added or removed.

Create custom flows
You can now create your own flows and group them inside custom folders.

You can:

Create folders.

Rename them.

Move flows between folders (drag & drop).

Duplicate flows to reuse them without modifying the original.

Create as many flows as needed (no limit).

This new structure works like a file explorer and makes bot maintenance easier.

Use the new “Add flow” block
A new block has been added that allows you to call a flow from another flow.

This allows you to:

Direct the conversation to a custom or native flow.

Automatically return to the originating flow when finished.

Avoid multiple unnecessary “go to” actions.

Centralize changes in a single flow and have them reflected wherever it is used.

This approach reduces complexity and organizes the bot’s logic.

See how a custom flow works
When a custom flow ends and does not have a final action that changes the conversation, the bot returns to the originating flow at the exact point where it started.
This ensures continuity without requiring additional configuration.

Frequently asked questions
Were any new native flows added?
No. The native flows are the same; only their location in the interface changed.

Is there a limit to how many custom flows I can create?
No. You can create as many as you need.

Can I use folders to organize my flows?
Yes. You can freely create, rename, and move folders.

What happens if I modify a flow that’s being used in multiple places?
The changes are automatically applied everywhere that flow is invoked.

Does the “Add flow” block replace the “go to”?
It does not replace it, but in most cases it is more organized and easier to maintain.

What happens when a custom flow finishes?
If it does not have actions that change the conversation, it automatically returns to the flow that called it.

Can I duplicate flows to create variations?
Yes. You can duplicate them and modify them without affecting the original.

Remember to visit our Help Center for further information.