Best practices for using content bases
In this article, you’ll learn best practices for using content bases and choosing the most suitable format for each case.
Managing content bases allows for faster uploads and more accurate bot responses using the available data. The quality and structure of the information directly influence the AI’s accuracy.
Allowed formats
- PDFs
- DOCS
- TXT
- XLS
- Web pages
- JSON
- Markdown
Maximum file size: 30 MB
General recommendations for content bases
- Organize files by topic (e.g., User_Manual.pdf, Products.xlsx).
- Prioritize files with text (text within images will not be read).
- For large tables or structured lists, use XLS/XLSX files with clear headers.
- For documents, prefer PDF/DOC/TXT with a maximum of 150 pages and avoid long text blocks.
- Text inside images: The AI does not read it. Always use plain text.
- Complex tables: Prefer XLS/XLSX; avoid merged cells or complex formulas.
- Websites: Reading capability depends on their development and internal organization (HTML, tags, accessibility, etc.).
Recommended format and structure:
- Title (Level 1): Required; identifies the topic.
- Subtitle (Level 2): Optional; adds detail.
- Detailed content: Use short paragraphs and bullet points for better visual clarity.
- Divide material by main topics: Product manual, Rules, Processes, FAQs.
- Use descriptive and standardized file names.
Example of a content base
Portuguese Course
General description: Course designed for those who want to learn Portuguese from scratch or improve their skills for travel, study, or work.
Available levels:
- Beginner (A1-A2)
- Intermediate (B1-B2)
- Advanced (C1)
Modality:
- In-person
- Live online (group)
- Private lessons
Duration and frequency:
- Regular: 3 months (2 weekly classes, 90 minutes each)
- Intensive: 1 month (3 weekly classes)
Requirements:
- No prior knowledge required (beginner level)
- Placement test available
Additional information:
- Digital material included
- Certificate upon completion
- Limited spots (max. 8 people per group)
To learn more about how to use content bases, you can read the following article: "How to use content bases".
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