Knowledge Base is now Content Base. It allows for faster loading and more accurate responses from the bot, using the available databases. The update applies to both Bot Designer with AI Agents and any version of Botmaker.

On the left side of the screen is the toolbar with the main tools for Chatbot design.

The third option is “Content Base” and is the place to manage content upload and usage.

Within the Content Base, different types of information can be loaded. From the “Add content” button, the following can be loaded:

-PDF’s

-DOCS

-TXT

-XLS

-Websites

Maximum capacity: 15mb

Once the content has been added, you can choose whether this content is to be used to reply to messages not interpreted by the flows.

If you wish to activate it, you must do so from this screen: