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[POST] /intent/processMessage

Purpose

Use this service to process the user's message and receive the bot's response.

It has a rate limit of 25 requests per second.

cURL example

curl -X POST --header 'Content-Type: application/json' 
--header 'Accept: application/json' 
--header 'platformContactId: YOUR_ID' 
--header 'urlEncodedMessageText: USER_MESSAGE' 
--header 'chatPlatform: CHANNEL_PLATFORM' 
--header 'access-token: YOUR_TOKEN' 'https://go.botmaker.com/api/v1.0/intent/processMessage'

Channels

WHATSAPP
MESSENGER
WEBCHAT

Response structure

response (Bot response data)
text [string] The bot's reply to the user's message.
originalMessage [string] The original message sent by the user.

customer (User data)
id [string] The user's Botmaker ID.
BUSINESS_ID [string] The bot's business ID.
PENDING_MSGS [string] Unread pending messages.
CREATION_TIME [string] Date the user was created.
PLATFORM_CONTACT_ID [string] The user's ID.
LAST_MESSAGE [string] The user's last message.
CHAT_PLATFORM_ID [string] The conversation's channel.
channelDisplayName [string] The display name of the conversation's channel.
LAST_MESSAGE_CREATION_TIME [string] Date the last message was created.
BOT_MUTED [boolean] Whether the bot is muted.
chatChannelId [string] The channel ID.

Example JSON

{
  "response": [
    {
      "text": "response from bot",
      "originalMessage": "{\"CREATION_TIME\":\"2021-12-02T15:16:38.267Z\",\"PLATFORM_CONTACT_ID\":\"12355\",\"INTENT_ID\":\"RuleBuilder:GabiBot-6bb6880f4b3a498@bm.com-1638456721312\",\"CUSTOM_REPRESENTATION\":\"GabiBot-6bb6880f4b3a498@bm.com-1638456721312\",\"literals\":[\"response from api\"],\"FILES_URLS\":[],\"_id_\":\"D2VT8306SLBJABQVNPP5\",\"LAST_USER_MESSAGE_ID\":\"ZCWN4K54T5FPLMYHTIC6\",\"FROM\":\"me\",\"ITEMS\":[],\"type\":\"text\",\"OBJECT_TYPE\":\"Message\",\"CHAT_PLATFORM_ID\":\"webchat\",\"APIAI_RESPONSE\":\"\",\"MESSAGE\":\"user message\",\"ORDER\":{},\"MESSAGE_TEMPLATE\":\"user message\",\"INDEX\":1,\"VIDEOS_URLS\":[],\"BUSINESS_ID\":\"GabiBot\",\"RULE_ID\":\"hear(RuleBuilder:GabiBot-6bb6880f4b3a498@bm.com-1638456721312)\",\"FROM_NAME\":\"Bot\",\"CUSTOMER_ID\":\"MMYKIMR2WFBVK8Z8VKPU\",\"OPTIONS\":[],\"DEBUG\":{},\"SESSION_CREATION_TIME\":\"2021-12-02T15:14:12.769Z\",\"AUDIOS_URLS\":[],\"itemId\":\"1638456731216\",\"CHAT_CHANNEL_ID\":\"GabiBot-webchat-null-LYNNM71TRH\",\"REPRESENTATION_ID\":\"BotSays.GabiBot-6bb6880f4b3a498@bm.com-1638456721312\",\"RENDERING_INFO\":{\"variables\":{},\"lastClearChatTime\":0},\"LAST_MODIFICATION\":\"2021-12-02T15:16:38.267Z\",\"TO\":\"12355\",\"TAGS\":{},\"IMAGES_URLS\":[]}"
    }
  ],
  "customer": {
    "BUSINESS_ID": "BOT_ID",
    "PENDING_MSGS": 0,
    "CREATION_TIME": "2021-12-02T15:14:13.697Z",
    "PLATFORM_CONTACT_ID": "YOUR_ID",
    "gender": "",
    "LAST_MESSAGE": "{\"CREATION_TIME\":\"2021-12-02T15:16:38.267Z\",\"PLATFORM_CONTACT_ID\":\"12355\",\"INTENT_ID\":\"RuleBuilder:GabiBot-6bb6880f4b3a498@bm.com-1638456721312\",\"CUSTOM_REPRESENTATION\":\"GabiBot-6bb6880f4b3a498@bm.com-1638456721312\",\"literals\":[\"response from api\"],\"FILES_URLS\":[],\"_id_\":\"D2VT8306SLBJABQVNPP5\",\"LAST_USER_MESSAGE_ID\":\"ZCWN4K54T5FPLMYHTIC6\",\"FROM\":\"me\",\"ITEMS\":[],\"type\":\"text\",\"OBJECT_TYPE\":\"Message\",\"CHAT_PLATFORM_ID\":\"webchat\",\"APIAI_RESPONSE\":\"\",\"MESSAGE\":\"response from api\",\"MESSAGE_TEMPLATE\":\"response from api\",\"INDEX\":1,\"VIDEOS_URLS\":[],\"BUSINESS_ID\":\"GabiBot\",\"RULE_ID\":\"hear(RuleBuilder:GabiBot-6bb6880f4b3a498@bm.com-1638456721312)\",\"FROM_NAME\":\"Bot\",\"CUSTOMER_ID\":\"MMYKIMR2WFBVK8Z8VKPU\",\"OPTIONS\":[],\"SESSION_CREATION_TIME\":\"2021-12-02T15:14:12.769Z\",\"AUDIOS_URLS\":[],\"itemId\":\"1638456731216\",\"CHAT_CHANNEL_ID\":\"GabiBot-webchat-null-LYNNM71TRH\",\"REPRESENTATION_ID\":\"BotSays.GabiBot-6bb6880f4b3a498@bm.com-1638456721312\",\"RENDERING_INFO\":{},\"LAST_MODIFICATION\":\"2021-12-02T15:16:38.267Z\",\"TO\":\"12355\",\"IMAGES_URLS\":[]}",
    "_id_": "MMYKIMR2WFBVK8Z8VKPU",
    "locale": "",
    "CHAT_PLATFORM_ID": "webchat",
    "channelDisplayName": "TT",
    "LAST_MESSAGE_CREATION_TIME": "2021-12-02T15:16:38.267Z",
    "BOT_MUTED": false,
    "chatChannelId": "GabiBot-webchat-null-LYNNM71TRH",
    "LAST_SEEN": "2021-12-02T15:16:38.289Z"
  }
}

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