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Actualizado: 8/8/2024

[POST] /intent/processMessage


[POST] /intent/processMessage


Objetivo:

Usar este servicio para procesar el mensaje del usuario y recibir la respuesta del bot. 

Posee un rate limit de 25 requests por segundo.


CURL Ejemplo:

curl -X POST --header 'Content-Type: application/json' 

--header 'Accept: application/json' 

--header 'platformContactId: YOUR_ID' 

--header 'urlEncodedMessageText: USER_MESSAGE' 

--header 'chatPlatform: CHANNEL_PLATFORM' 

--header 'access-token: YOUR_TOKEN' 'https://go.botmaker.com/api/v1.0/intent/processMessage'


Canales:

  • WHATSAPP
  • MESSENGER
  • WEBCHAT

Response Estructura:

response (Datos de la respuesta del bot)

  • text [string] Respuesta del bot ante el mensaje del usuario
  • originalMessage [string] Mensaje original enviado por el usuario

customer (Datos del usuario)

  • _id_ [string] ID botmaker del usuario.
  • BUSINESS_ID [string] Business id del bot.
  • PENDING_MSGS [string] Mensajes pendientes por leer.
  • CREATION_TIME [string] Fecha de creacion del usuario.
  • PLATFORM_CONTACT_ID [string] Id del usuario
  • LAST_MESSAGE [string] Último mensaje del usuario.
  • CHAT_PLATFORM_ID [string] Canal de la conversación
  • channelDisplayName[string] Nombre del canal de la conversación
  • LAST_MESSAGE_CREATION_TIME [string] Fecha de creación del último mensaje.
  • BOT_MUTED [boolean] Bot muteado.
  • chatChannelId [string] Id del canal.

JSON ejemplo:

{

  "response": [

    {

      "text": "response from bot",

      "originalMessage": "{\"CREATION_TIME\":\"2021-12-02T15:16:38.267Z\",\"PLATFORM_CONTACT_ID\":\"12355\",\"INTENT_ID\":\"RuleBuilder:GabiBot-6bb6880f4b3a498@bm.com-1638456721312\",\"CUSTOM_REPRESENTATION\":\"GabiBot-6bb6880f4b3a498@bm.com-1638456721312\",\"literals\":[\"response from api\"],\"FILES_URLS\":[],\"_id_\":\"D2VT8306SLBJABQVNPP5\",\"LAST_USER_MESSAGE_ID\":\"ZCWN4K54T5FPLMYHTIC6\",\"FROM\":\"me\",\"ITEMS\":[],\"type\":\"text\",\"OBJECT_TYPE\":\"Message\",\"CHAT_PLATFORM_ID\":\"webchat\",\"APIAI_RESPONSE\":\"\",\"MESSAGE\":\"user message\",\"ORDER\":{},\"MESSAGE_TEMPLATE\":\"user message\",\"INDEX\":1,\"VIDEOS_URLS\":[],\"BUSINESS_ID\":\"GabiBot\",\"RULE_ID\":\"hear(RuleBuilder:GabiBot-6bb6880f4b3a498@bm.com-1638456721312)\",\"FROM_NAME\":\"Bot\",\"CUSTOMER_ID\":\"MMYKIMR2WFBVK8Z8VKPU\",\"OPTIONS\":[],\"DEBUG\":{},\"SESSION_CREATION_TIME\":\"2021-12-02T15:14:12.769Z\",\"AUDIOS_URLS\":[],\"itemId\":\"1638456731216\",\"CHAT_CHANNEL_ID\":\"GabiBot-webchat-null-LYNNM71TRH\",\"REPRESENTATION_ID\":\"BotSays.GabiBot-6bb6880f4b3a498@bm.com-1638456721312\",\"RENDERING_INFO\":{\"variables\":{},\"lastClearChatTime\":0},\"LAST_MODIFICATION\":\"2021-12-02T15:16:38.267Z\",\"TO\":\"12355\",\"TAGS\":{},\"IMAGES_URLS\":[]}"

    }

  ],

  "customer": {

    "BUSINESS_ID": "BOT_ID",

    "PENDING_MSGS": 0,

    "CREATION_TIME": "2021-12-02T15:14:13.697Z",

    "PLATFORM_CONTACT_ID": "YOUR_ID",

    "gender": "",

    "LAST_MESSAGE": "{\"CREATION_TIME\":\"2021-12-02T15:16:38.267Z\",\"PLATFORM_CONTACT_ID\":\"12355\",\"INTENT_ID\":\"RuleBuilder:GabiBot-6bb6880f4b3a498@bm.com-1638456721312\",\"CUSTOM_REPRESENTATION\":\"GabiBot-6bb6880f4b3a498@bm.com-1638456721312\",\"literals\":[\"response from api\"],\"FILES_URLS\":[],\"_id_\":\"D2VT8306SLBJABQVNPP5\",\"LAST_USER_MESSAGE_ID\":\"ZCWN4K54T5FPLMYHTIC6\",\"FROM\":\"me\",\"ITEMS\":[],\"type\":\"text\",\"OBJECT_TYPE\":\"Message\",\"CHAT_PLATFORM_ID\":\"webchat\",\"APIAI_RESPONSE\":\"\",\"MESSAGE\":\"response from api\",\"MESSAGE_TEMPLATE\":\"response from api\",\"INDEX\":1,\"VIDEOS_URLS\":[],\"BUSINESS_ID\":\"GabiBot\",\"RULE_ID\":\"hear(RuleBuilder:GabiBot-6bb6880f4b3a498@bm.com-1638456721312)\",\"FROM_NAME\":\"Bot\",\"CUSTOMER_ID\":\"MMYKIMR2WFBVK8Z8VKPU\",\"OPTIONS\":[],\"SESSION_CREATION_TIME\":\"2021-12-02T15:14:12.769Z\",\"AUDIOS_URLS\":[],\"itemId\":\"1638456731216\",\"CHAT_CHANNEL_ID\":\"GabiBot-webchat-null-LYNNM71TRH\",\"REPRESENTATION_ID\":\"BotSays.GabiBot-6bb6880f4b3a498@bm.com-1638456721312\",\"RENDERING_INFO\":{},\"LAST_MODIFICATION\":\"2021-12-02T15:16:38.267Z\",\"TO\":\"12355\",\"IMAGES_URLS\":[]}",

    "_id_": "MMYKIMR2WFBVK8Z8VKPU",

    "locale": "",

    "CHAT_PLATFORM_ID": "webchat",

    "channelDisplayName": "TT",

    "LAST_MESSAGE_CREATION_TIME": "2021-12-02T15:16:38.267Z",

    "BOT_MUTED": false,

    "chatChannelId": "GabiBot-webchat-null-LYNNM71TRH",

    "LAST_SEEN": "2021-12-02T15:16:38.289Z"

  }

}